From the Lawn and Landscape Magazine’s list of Top 100 companies, here are some lessons on how to start and run a service-oriented business: Dale Micetic, President, ISS Grounds Control (2007 revenue: $50.35 million) On the Importance of Networking. “Early on, I started attending local association meetings and interacting with other contractors and listening to [...]
12 Customer Service Tools of Big Online Businesses
May 18, 2008 By 2 Comments
“Customer service” encompasses various elements from interaction with customers to provision of a convenient shopping environment. In a store, the quality of customer service can be seen in the way employees greet the customers, listen to what they need and want, handle customer complaints, among others. On the Web, customer service can be gleaned from [...]
Exemplary Commitment to Service: Vermont Country Store
April 11, 2008 By Leave a Comment
To demonstrate to its customers their strong commitment to service, Vermont Country Store offers 100% customer satisfaction guaranteed. But what makes them stand out from the crowd in terms of their obsession to giving the best service is their cleverly written formal Customer Bill of Rights. The Customer Bill of Rights lists nine (9) rights [...]
How to Provide Excellent Customer Service: Learning from Nordstrom
February 16, 2008 By 1 Comment
Nordstom, the successful Seattle-based retailer catering to middle-to-upper income men and women, is famous for excellent customer service. The retailer has become a yardstick of other companies in terms of its legendary customer service. It has a unique commitment The key to Nordstrom is their unique commitment to customer service. Their sales associates will do [...]
