To demonstrate to its customers their strong commitment to service, Vermont Country Store offers 100% customer satisfaction guaranteed. But what makes them stand out from the crowd in terms of their obsession to giving the best service is their cleverly written formal Customer Bill of Rights. The Customer Bill of Rights lists nine (9) rights [...]
How to Provide Excellent Customer Service: Learning from Nordstrom
February 16, 2008 By 1 Comment
Nordstom, the successful Seattle-based retailer catering to middle-to-upper income men and women, is famous for excellent customer service. The retailer has become a yardstick of other companies in terms of its legendary customer service. It has a unique commitment The key to Nordstrom is their unique commitment to customer service. Their sales associates will do [...]
