September 3, 2010

Office Max: Effective Product Presentation

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If you are offering a wide variety of products, check out how OfficeMax.com presents its products.


OfficeMax.com is the 6th largest ecommerce site according to the Internet Retailer Top 500 Guide. The company had Web sales of about $3.16 billion in 2007, and a monthly unique visitors of 3.6 million. What is impressive about OfficeMax.com is their high conversion rate — said to be around 10.75 percent.

One of OfficeMax.com’s feature is their methods of making it easy for customers to find what is available on the site:

  • Alphabetical directory of their product category. Presented as an interactive ruler, a customer can click on the letter and it will show the list of product types starting with that letter — e.g. clicking on letter J shows janitorial products, journals and jump drives. The ruler is available in all pages to make it easy for customers to jump from one product category to another. This feature is unique among the top etailers
  • Main product category listing on the left navigation column.

Related posts:

  1. How to Introduce a New Product: Lessons from Sears
  2. Improving Conversion Rate by Changing Product Description Page
  3. Lenox: Listening to Your Customers is Key to Success

About Isabel Isidro
Isabel Isidro is a small business owner who writes about her experiences in starting and running a business. She is the co-founder of PowerHomeBiz.com and also runs WomenHomeBusiness.com

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