Comments on: Online Customer Service Success Tips from DrsFosterSmith.com http://www.learningfrombigboys.com/2008/09/online-customer-service-success-tips.html Small Business Lessons from Big Businesses Tue, 24 Jan 2012 06:35:05 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Kathy Doering http://www.learningfrombigboys.com/2008/09/online-customer-service-success-tips.html#comment-8 Kathy Doering Wed, 24 Sep 2008 11:05:00 +0000 http://www.learningfrombigboys.com/2008/09/online-customer-service-success-tips-from-drsfostersmith-com.html#comment-8 Great article. You are right on target. As President of a mystery shopping firm, we monitor this for companies around the world! Here are some interesting findings you might like to have.<br /><br />statistics from the U.S. Department of Labor:<br /><br />* 96% Do not complain<br />* One out of 20 Do complain<br />* 19 Do not complain<br />* 9 to 10 People hear of the problem<br />* 10% Tell 20 to 30 people about poor service<br />* 54% to 70% Return if complaints are resolved<br />* 95% If problem is resolved quickly”<br /><br />WOW Customer service is the best marketing a company can do! With social media gaining popularity, it is a must!!<br /><br />Kathy Doering<br />Ann Michaels & Associates, Ltd. Great article. You are right on target. As President of a mystery shopping firm, we monitor this for companies around the world! Here are some interesting findings you might like to have.

statistics from the U.S. Department of Labor:

* 96% Do not complain
* One out of 20 Do complain
* 19 Do not complain
* 9 to 10 People hear of the problem
* 10% Tell 20 to 30 people about poor service
* 54% to 70% Return if complaints are resolved
* 95% If problem is resolved quickly”

WOW Customer service is the best marketing a company can do! With social media gaining popularity, it is a must!!

Kathy Doering
Ann Michaels & Associates, Ltd.

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